i am currently working at an ISP outside pakistan, atm they are working on expanding their hosted voice phone services to other cities. i am already selected to be part of the team that will also be handling trouble tickets related to this service.

Even though i am getting the required training but i am curious if we'll ever get to have VoIP classes in urdu. 

mjhy sirf Voip hi nhi phones services via coax ( cable modem) bhi samjhna hy. how routing work , how pbx work and most imp voice data routing. 

Any help would be appreciated. 

anybody else is going through similar scenario? how are you updating your self ? what topics should i go through first? 
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